Our Vision
To enable and empower.
Our Mission
Through the use of technology we strive to create platforms for diversity and inclusion.
Our focus is to set a higher bar for accessibility providing answers to communication problems by delivering the communication tools necessary for all people to do their jobs and live their lives to the fullest extent imaginable. We design, create and host advanced communication service software for businesses, governments and citizens around the globe.
Our service based cloud solutions can be used to enhance your current business processes, deliver functional equivalence to those with disabilities and provide a next generational call centre experience for your customers by providing the very best secure on-demand Voice, Video, Real-Time Text and Speech Transcription services available.
Live Video, Voice & Real-Time Text Call Centre Solutions
Our state of the art platform was built to be installed anywhere in the world using Cloud Hosting to offer the most robust, secure and scalable Full Service Call Centre. Already built in are specialty services like Automated Speech to Text for Hard of Hearing customers as well Foreign Language Translation for Foreign Speakers.
Our Approach
Through the use of technology we strive to create platforms for diversity and inclusion.
deaftouch takes a collaborative approach to technological innovation. We recognize that necessity is the mother of all invention, and that demand for equal and effective communication among the Deaf and Hard of Hearing initially gave rise to our video call centre solutions. We will always remain dedicated to serving the telecommunication needs of members of the disabilities communities, and thus seek input from those users of our technology. Additionally, our partner businesses, governments, and organizations have had an important voice in shaping the development of our technology. Their feedback not only helps us create the highest quality of products and services, but it also expands the conversation about disabilities, telecommunications, and technological advancement on a larger scale.
Ultimately, our approach is very simple: we seek to fully understand the business, product, or service needed, as well as the specific needs of customers or end users. When we design solutions for a specific community, such as the Deaf or Blind Communities, we interact with the end users to determine what features and specific requirements need to be addressed so we can develop a specific solution that meets both the customers and end users needs
Services
Our solutions include a variety of products including Video Relay Service, Video Remote Interpreting, Deaf to Deaf Call centres as well as Video Remote Assistance for the Blind.
How Can SOLVES Enhance your Business?
Deaftouch's Video, Voice, Real-Time Text and Automated Speech to Text Accessible Communications Solution.
The SOLVES platform is a comprehensive, set of secure, open source, standards based advanced communication tools comprised of server side software and apps for most major operating systems that can be instantly deployed and configured to meet any communication requirement. It's cloud hosted, web based, scalable, customizable, user friendly, and built on ITU standards so its reachable from most video endpoints in use today, including Deaftouch's app for Android, iOS, Mac & PC, as well as a click-to-call link on a webpage using WebRTC or any other SIP standard Video Phone.
Call Centres
Ability to offer Audio, Video, Chat and Text customer Serviced
Freedom of Agent s can be located anywhere in the world
Customers can connect my PSTN, Web Browsers or SIP compatible Video Phones
SOLVES Hires
SOLVES HIRES is a fully accessible Video, Voice, and Real-Time Text Communications Platform designed specifically for recruiting. It decreases recruiting time, increases accuracy saving time and money. It does not require the downloading of software and requires only a web browser on a computer or mobile device. You have the option to collect Live Automated Video Interviews or host an online Career Fair without anyone having to travel.
The interviews can be transcribed automatically to searchable text and uploaded to your candidate tracking system. Using SOLVES HIRES gives your organization the ability to provide Speech to Text for the Hard of Hearing, an interpreter for the Deaf or live translation of 120 languages/dialects. With SOLVES HIRES you can interview thousands of candidates in a short time greatly increasing your candidate pool.
Live Video Authentication
VideoTeleCheck- Deaftouch, has developed a virtualized Fraud and Identity Theft application that provides the infrastructure and tools to implement VideoTeleChecks.
VideoTeleCheck is a modular, secure, encrypted, voice, and video communications platform which allows companies to initiate, validate and authenticate remote users/customers over real-time voice and video conferencing. It includes server side software that can run on any server or be hosted in the cloud and includes access via any major browser or custom made apps for PC, MAC, Android and iOS.
Live Video, Voice & Real-Time Text Call Centre Solutions
Our state of the art platform was built to be installed anywhere in the world using Cloud Hosting to offer the most robust, secure and scalable Full Service Call Centre. Already built in are specialty services like Automated Speech to Text for Hard of Hearing customers as well Foreign Language Translation for Foreign Speakers.
Key Elements of Deaftouch Solution
- Fully Integrated with VOIP, PSTN and SMS networks.
- Visual IVR or IVVR (Interactive Voice and Video response)
- Visual Call Flow Creator allows for unlimited customizable workflow and validation processes
- Live video Captcha and DTMF
- Real-time Network connectivity analysis
- Audio and Video recording of the user
- Voice and Video Facial recognition
- GPS and Location verification
- Live interaction with a verification agent
- Video password validation
- In call live Real Time Text capability
- Automated Live in-call Speech to Text
Secure On-Demand Video Enablement Solution
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SOLVES Administration
SOLVES intuitive design combined with secure customizable web interfaces makes setting up of Agents, Administrators, Skills, Queues & Call Flows extremely fast and easy.
Unlimited Queues, Skills, & Users
Add Music, Pictures, or Videos to Hold rooms, Menus, Messages, & Queues with one click
Create multiple custom IVVRs
Set multiple work & holiday hours in the same call flow
Import users from .CSV
Set time zones per queue
Skills based call routing
Visual Call Flow Creator
Pre-Written Agent Scripts
Creating of Agent Billboard to share daily information
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Agent Features
Available, Un-Available, Resting
Transfer, Hold, Call Back
Rollover & Re-queue
CRM Access Via Screen Pop
Sharing of Desktop, Browsing, Pictures, & Videos
Video Screen Layout Control
Multi Conference up to 20 Audio or Video
Consultative & Direct Transfer
Agent messaging
Flashing Ring Indicator
Next Gen GPS & 10111 Compatible -
Connecting to SOLVES
Agents, Admin & Supervisors connect through customizable secure web portals, no download required.
Standards based so SOLVES is interoperable from most video endpoints in use today. Works with Avaya, Cisco, Lifesize, Lync, Polycom, and many more.
deaftouch's apps for Android, iOS, Mac & PC that can be customized & branded keeping your brand identity.
WebRTC links can be added to webpages for no hassle, click to call.
PSTN, bound and outbound calling can be used simultaneously with video calls.